Terms & Conditions

1 · Scope

These Terms apply to any procurement (proxy purchase + forwarding), sourcing support, research, company contact, trade show or marketing services, or related services provided by JEPRA to individuals or companies located in the European Union, EFTA, the United Kingdom, or other supported regions.

JEPRA acts solely as a proxy purchasing and support service.
We are not the manufacturer, retailer, or official seller of the products purchased on behalf of customers.

2 · Quotes & Pricing

All quotes include:

Item price
JEPRA service fee
Estimated domestic shipping (if known)
Estimated international shipping (if requested)

Procurement Fee:
Sourcing commission: 10%–40% of the purchase price, depending on product category and order volume. Confirmed with you before any purchase is made.

Quotes are valid for 7 days unless:

The seller changes the price
The item becomes unavailable or sold out
Shipping costs significantly change

Prices for limited items, auctions, second-hand goods, or marketplace listings may change without notice. JEPRA cannot guarantee item availability until payment is completed and the purchase is successfully made.

3 · Research, Contact, Trade Show & Marketing Services

A standard sourcing quote for goods you intend to buy is free, and the procurement fee in section 2 applies only to goods actually bought. Research, company contact, trade show and marketing work that you order on its own, whether or not anything is bought, is paid at the rates on the pricing page. If a normal sourcing enquiry turns out to need paid work, I show you the price and scope first.

Start fees and extra charges:
Published prices are base prices. Some services have a start fee plus a charge per company; for example, Supplier Search is €5 to start plus €2.50 per company, from €7.50 for one company. Anything beyond the agreed scope is quoted before it is done.

Approval before paid work:
No paid work, and no paid extra work, starts until you have approved its price and scope. Nothing is charged before that approval.

Scope:
Each job is agreed by the number of companies researched or contacted, the number of contacts with each company and, for hourly or monthly work, the number of hours. Work outside that scope is quoted separately.

Expenses:
Transport, accommodation, stand fees, advertising and payments to outside vendors are not included in the service prices. They are agreed with you in advance and passed on at the amount paid, with receipts.

Monthly plans:
Japan Marketing Monthly includes up to 10 hours a month and Japan Market Development up to 20 hours a month. Work beyond those hours is €35 an hour and is done only after you approve it.

No guarantee of results:
I do not guarantee a purchase, a purchase route, a supplier, a deal or sales. Whether a company replies, and whether it will trade, depends on that company and its own terms.

If a company does not reply, or the research finds that the item cannot be bought:

The agreed work is still charged
Contact Starter is charged per company contacted, whether or not the company replies
Prices are for the work done, not for a result; there is no success fee

Cancellation and refunds:
Nothing is charged before you approve the work, and you can cancel free of charge until I start. If you cancel paid research or contact work after it has started, I charge for the work done up to that point and refund the rest of any amount paid in advance, less any payment processing fee already incurred.

4 · Payment Rules

For procurement orders, full payment is required after quote approval and before purchase.

Accepted payment methods:
PayPal, Wise, Payoneer.

Customers are responsible for:

Transfer fees
Currency conversion fees
Import duties and taxes in the destination country

Orders cannot generally be canceled after payment and purchase confirmation.

5 · Purchasing & Availability

JEPRA purchases items from third-party sellers, marketplaces, physical stores, or suppliers on behalf of customers.

We do not guarantee:

Product availability or successful purchase
Limited-edition stock availability
Seller response times
Product authenticity claims made by third parties

Some sellers may refuse proxy services, international sales, or bulk purchases.
For marketplace and second-hand items, condition may vary from the listing description.

6 · Shipping & Risk

Domestic Japan shipping is included in the quote when known in advance.
International shipping may be handled via: EMS, DHL, FedEx, or other available carriers. Tracking information will be provided when available.

Risk of loss transfers to the customer once the parcel is handed to the shipping carrier.

Delivery delays caused by the following are outside JEPRA’s control:

Customs inspections or import restrictions
Weather or natural disasters
Carrier delays or strikes
Political or transportation disruptions

Customers are responsible for complying with import laws and restrictions in their own country.

7 · Inspection & Product Condition

JEPRA may perform basic visual inspections before shipment.
Inspection does not include:

Functional testing
Authenticity verification (third-party authentication by an independent service is available separately on request, at ¥4,300 per item)
Detailed quality certification
Opening sealed products (unless requested)

Minor imperfections such as packaging wear, manufacturer defects, small scratches, dust, or aging on second-hand items may not qualify as defects.

8 · Returns & Refunds

If the item received significantly differs from the original listing (wrong item, major damage, missing accessories), customers must contact us within 7 days of delivery.

JEPRA will attempt to negotiate with the Japanese seller on the customer’s behalf. However:

Refunds are not guaranteed
Seller policies vary by platform
Some marketplaces do not accept returns under any circumstances

JEPRA does not accept returns for “change of mind,” buyer preference, second-hand aging, or delays caused by carriers/customs. Procurement service fees are non-refundable once work has begun; cancellation of research, contact, trade show and marketing work is covered in section 3.

9 · Storage

Temporary storage may be provided for consolidation purposes. Unless otherwise agreed:

Free storage period: 30 days from arrival
Additional storage fees may apply after this period

Items left unclaimed for extended periods may be discarded or canceled without compensation after reasonable notice.

10 · Prohibited Items

JEPRA reserves the right to refuse requests involving:

Illegal goods or dangerous materials
Counterfeit products or weapons
Restricted batteries or hazardous chemicals
Adult or prohibited content

Customers are responsible for verifying import legality in their destination country.

11 · Refusal of Service

JEPRA reserves the right to refuse or cancel service at our discretion, including cases involving:

Fraud risk or suspicious transactions
Abusive behavior or unreasonable requests
Payment issues or legal/compliance concerns

12 · Privacy

We collect only the information necessary to provide our services (Name, Address, Email, Payment IDs).
We do not sell or share customer data with unrelated third parties.

Inspection photos and temporary order records may be retained for operational purposes and deleted periodically.

13 · Limitation of Liability

JEPRA’s liability is limited to the amount of service fees paid by the customer for the affected order.

We are not liable for:

Indirect damages or lost profits
Customs issues or carrier delays
Seller misconduct or counterfeit claims
Product defects originating from manufacturers or sellers

14 · Governing Law

These Terms are governed by the laws of Japan.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Japan.

15 · Contact

Questions regarding these Terms may be directed to: info@jeprajp.com
We usually respond within one business day.